Returns & Refunds
Our products are custom-printed on demand just for you. Like most made-to-order apparel, they are not eligible for return or exchange for buyer's remorse or wrong size — but we stand behind our quality, so defects and our mistakes are always covered.
We'll replace or refund if:
- The item arrives damaged or with a printing defect
- You received the wrong item, size, or color versus your order
- The item is materially different from its product page
How to claim (within 30 days of delivery)
- Email support@folkcrest.com with your order number.
- Attach a clear photo of the issue (and the shipping label if relevant).
- We'll approve a free replacement or a full refund — your choice.
Approved defect claims don't require you to ship the item back unless we ask.
Sizing & buyer's remorse
Because each piece is produced individually, we can't accept size-change or change-of-mind returns. Please review the size guide on the product page before ordering — reach out if you're unsure and we'll help you choose.
Order changes & cancellations
We start production quickly. If you need to change or cancel, email us within 12 hoursof ordering and we'll try to catch it before printing begins.
Refund timing
Approved refunds go back to your original payment method, typically within 5–10 business days depending on your bank or card issuer.